Thank you for visiting and shopping at Magic Glow Board. We are committed to providing you with a smooth and efficient shopping experience. The following outlines our shipping policy to ensure transparency and clarity.

 

1. Order Processing Time

1.1 All orders are processed within 1-7 business days. Orders are not processed or shipped on weekends or holidays.

1.2 If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days for processing.

1.3 Should there be a significant delay in the shipment of your order, we will contact you via email or phone.

 

2. Shipping Rates and Delivery Estimates

2.1 Shipping charges for your order will be calculated and displayed at checkout.

2.2 Estimated delivery times vary by location and are as follows:

• Standard Shipping: 7-14 business days

• Express Shipping: 3-7 business days

Note: Delivery delays can occasionally occur due to factors beyond our control, such as weather, customs, or carrier delays.

 

3. Shipping Destinations

3.1 Magic Glow Board proudly ships to customers across the globe.

3.2 Some remote locations may experience longer delivery times. If you are uncertain about shipping availability to your region, please contact us before placing your order.

 

4. Shipment Confirmation and Tracking

4.1 Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s).

4.2 The tracking number will be active within 24-48 hours.

 

5. Customs, Duties, and Taxes

5.1 Magic Glow Board is not responsible for any customs and taxes applied to your order.

5.2 All fees imposed during or after shipping (e.g., tariffs, taxes, customs duties) are the responsibility of the customer.

 

6. Lost or Damaged Shipments

6.1 Magic Glow Board is not liable for products damaged or lost during shipping.

6.2 If you receive your order damaged, please contact the shipment carrier or our support team to file a claim.

6.3 Please save all packaging materials and damaged goods before filing a claim.

 

7. Undeliverable Packages

7.1 If a package is returned to us due to an incorrect address provided by the customer or refusal to accept the delivery, we may issue a refund minus the shipping fees or reship the package after confirmation of the correct address. Additional shipping fees may apply.

 

8. Questions or Concerns

If you have any questions about your shipment, please contact us at:

Email: info@magicglowboard.com

We appreciate your understanding and cooperation. Thank you for choosing Magic Glow Board!